Every business faces a unique challenge. We have the service expertise and the team to solve it.
Software
Solutions
Choosing a technology platform is a strategic decision that extends far beyond acquiring licenses.
Procedata guides organizations throughout the entire lifecycle of their technology solutions: from selection, licensing and renewals advisory, to software support and maintenance.
As a certified partner of market-leading software vendors, we help our clients deploy the technology that best aligns with their operational requirements. This is backed by expert consultants and a proven track record in high-demand corporate environments.
Technologies:
BMC • BMC Helix • Infor • Kore.ai • Flexera • NetScout
Intelligent Automation
Mission-critical processes should not rely on manual tasks or hard-to-maintain scripts. Procedata designs and implements automation solutions that orchestrate complex workflows across hybrid and multi-cloud environments, providing centralized monitoring and automated failover capabilities.
This allows organizations to minimize operational errors, boost efficiency, and release IT personnel to focus on higher-value initiatives.
Frameworks:
ITIL · ISO 20000
Technoligy:
BMC Control-M
IT Service Management
(ITSM)
Efficient IT service management improves user experience, streamlines daily operations, and strengthens business continuity. Procedata implements and enhances ITSM, ITOM, and AIOps platforms powered by artificial intelligence to automate workflows, accelerate incident resolution, enable self-service capabilities, and provide full visibility into the availability and performance of tech services.
Our track record includes over 10 successful ITSM platform modernizations and migrations across the region, incorporating generative AI and international best practices to achieve a proactive, efficient, and business-oriented operation.
Associated Technologies:
- BMC Helix (ITSM, ITOM, AIOps and HelixGPT)
- NetScout (Digital service observability and performance)
Conversational AI & Autonomous Agents
Artificial intelligence is already driving day-to-day corporate operations. Procedata deploys intelligent agents capable of understanding natural language, integrating seamlessly with core corporate systems, and resolving user requests autonomously.
This delivers 24/7 availability, significantly faster response times, and allows internal teams to shift their focus toward high-value corporate tasks.
Technology:
Kore.ai
ITAM, FinOps & Gestión SaaS
Many organizations lack full visibility into their actual technology expenses or whether that spending delivers measurable ROI.
Procedata implements technology asset management platforms that provide comprehensive visibility into software licensing, cloud consumption (AWS, Azure, GCP), and corporate SaaS inventory—including "Shadow SaaS" outside IT's control. With this data-driven visibility, organizations can negotiate vendor contracts based on real usage evidence, automatically eliminate underutilized resources, and pass vendor compliance audits without unexpected drawbacks.
Technology:
Flexera One
Financial Management & EPM
Organisations operating across multiple countries, currencies, or legal entities require a financial solution that goes beyond basic transaction logging. They need a system that consolidates, reports, and forecasts with the strict precision demanded by international standards (IFRS, US GAAP) and local legal compliance. Procedata gears financial management and Enterprise Performance Management (EPM) solutions designed for organizations that have outgrown their current ERP capabilities or seek to replace error-prone spreadsheets with automated budgeting, forecasting, and consolidation processes.
Technologies:
Infor SunSystems Cloud
Infor EPM
Consulting & Reference Frameworks
Technology delivers results when it is strictly aligned with business processes, people, and corporate strategy. Procedata supports organizations from initial diagnostics to final solutionadoption, seamlessly integrating specialized consulting, change management, and knowledge transfer.
We operate under standard frameworks:
ITIL
ISO
COBIT
Professional
Services
Implementation is just the beginning. The true value of a corporate technology solution is realized when it evolves alongside changing business needs.
At Procedata, we support our clients throughout the entire lifecycle of the solutions we deploy. We offer specialized technical support, continuous optimization, version upgrades, and ongoing engineering support to guarantee the highest performance of every platform.
Our OEM-certified consultants provide critical incident management, configuration tuning, periodic platform health checks, and strategic recommendations to ensure your technology investment continues to generate measurable value for the organization.
Associated Technologies:
BMC • BMC Helix • Infor • Kore.ai • Flexera • NetScout
Ready to transform your IT and business operations?
Let's schedule a 30-minute introductory call.